Wednesday, July 4, 2012

Driver's License Debacle

    
     30 days – that's the legal time limit for getting your Georgia Driver's License after moving in from out of state. My technical arrival date in the state was June 1 making July 1 the supposed drop dead date. Undeniably, the renewal could have happened before the last day, but extenuating circumstances conspired to make procrastination appear the right thing to do. Certainly searching for and finding of necessities for the apartment assumed a higher priority immediately after arrival. Emptying boxes and bins also seemed more important. A check of the Department of Driver Service website indicated that several documents would be required, so those had to be found in the boxes and bins. I had to wait for bills to arrive as they were the requisite proof of residence.
      Just about the time those were all collected , I ordered my new glasses. Of course, wanting the license to have the most current picture, I decided to wait until the glasses came in. The five to seven day wait came and went necessitating a follow up call. That was the day my phone died, so I couldn't call them, nor could they call me. An email to Beth enlisted her to call to check on the glasses, which she did, posing as me. The receptionist couldn't find the records and the optician was in with a patient, so eventually she hung up and emailed me that something was wrong. I drove the mile to the store to find that there was a delay, but that they would be in on Friday or Saturday. By Friday afternoon, I had a new phone and thus a Georgia number, and I could wear my new glasses.
      With the deadline for renewal looming, I checked the website again on Sunday for a final review of the required documents and hours of service. In addition to the information that the office was open on Saturdays and not Mondays, emblazoned on the site was the new Georgia law effective July 1 that all driver's licenses issued from that day forward would be secure. Everyone had to provide the same proofs that I did, and all renewals had to be done in person. Thus, I was technically illegal when I drove to the office on Tuesday, July 3, with Passport, birth certificate, rental agreement, and two utility bills, but not my Nook.
      The line of cars turning into the parking lot should have alerted me, but by that time it didn't seem like much of a choice. After ten minutes of circling the lot, a parking place opened, and I headed for the building. Once inside, the clerk provided a form, a clip board and a ticket with the code E347 and the 10:02 time stamp. Every seat was filled, and people sat on all the counters and on every flat surface, so the my form was not completed in the best Zaner-Bloser print. Fifteen stations lined the far end of the room, each with cameras, computers, card readers and many of them had clerks behind the counter, but never all and sometimes as few as seven. That it was their first day with the new system was patently obvious.
      The system assigned different sorts of requests different letters, renewals were A and my E represented licensed drivers new to the state. B,C,D, F and G represented other situations. A gentle female voice would call out “Now serving A056 at window 13.” If A056 did not move quickly enough, the same voice would repeat it over and over until someone showed up or the clerk forced it to the next client. The numbers also appeared on screens at the side of the room and above each work station. Searching for E proved futile for the first half hour. Finally one appeared, E285. It took 20 minutes before the voice called out E286.
Eventually, I found a seat and decided my choices were to leave and fight the same battle another day while I drove illegally, to fidget, steam, gripe, and complain, or to decide people watching and practicing patience would rule the day. I chose the latter, though commiserating with people seated next to me did provide some opportunity for at least a little griping. Sarah, who kept me company for a couple of hours, finally concluded that it was completely un-American to require citizens to prove their citizenship. She eventually left perhaps figuring that she had time for lunch before she would ever get called.
      At the four hour mark, I did go up to the question line and learn that it was a totally first come first served process, and if I was the 670th person in the door, I would be the 670th served. I did see one exception, a sweet old couple who got served by the question answering clerk after they had been there two hours. That was OK by me. Things began to speed up a little when the voice would move from A096 to A097 to AO98 within a minute. Clearly, many chose not to wait.
At 3:45, the voice called E347 at window 14. I practically ran. The clerk looked over the documents, filled out her forms, took my payment, and then told me to stand on the line for my picture – without my glasses. Within moments, I had a paper copy of my license in hand. I do have to wear my glasses when I drive, even if my picture plain faced. Facial recognition, you know. 
     Procrastination didn't pay off so well this time, but I am now legal on the roads and registered to vote.

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